Questions?

Check out our FAQs & Policies

FAQ

  • Are you open year round?

    Neither rain, nor snow, nor sleet, nor hail shall keep us from hosting you all year! We are an all-weather campground.

    In case of campground emergencies, see our Emergency Updates page.

  • When is rental payment due?

    We make it simple! All fees, taxes, and charges are due at time of booking and will process through our booking link. All major credit cards are accepted.

  • What if I need to cancel my reservation?

    Oh bummer! We hate that we won’t get to host you this time. Cancellations are allowed but may incur administrative fees that vary based on the cancellation timeline. See our complete list of cancellation policies in the Policy section below.

  • Is my pet welcome?

    Your furry friends are our furry friends! Pets are welcome at In The Pines (with some limitations) and must be registered at the front office.

    Cabins are pet friendly but limited to (2) pets. Pet fees apply during booking.

    We do have some rules we ask you to follow and recommend reviewing our Pet Policy below prior to booking.

  • How long can we stay with you?

    We’re so glad you’re here! As a short term property, our maximum booking length is two weeks. If you’d like to extend your stay beyond that, please inquire with the front office. We’d love to accommodate you as best we can.

  • What amenities do you offer?

    Nature, fresh air, and friendly service! We also have some awesome amenities that you can learn more about on our booking page. We are a new campsite and are making additions frequently to serve our guests.

  • Payment: Full payment is required at the time of booking to secure reservation.

    Forms of Payment: We accept Visa, Master Card, American Express and Discover cards.

    Taxes: All applicable taxes will be charged and included in the renter’s total bill.

  • Please use your original booking confirmation to process changes or cancellations to your reservations. You can also contact us at: hello@inthepines.com if you have questions not addressed on the booking confirmation or webpage.

    Cancellations may be made 7 days prior to arrival date for full refund, less $10.00 administrative fee.

    Cancellations made less than 7 days prior to arrival date, will result in loss of two (2) nights, three (3) nights on a holiday.

    Cancellations made within 48 hours of arrival date (2pm for tent and RV sites and 3pm on rentals) will result in loss of entire stay.

    Extending the original stay duration can be made free of charge, subject to availability.

  • There will be no refunds for inclement weather or early departures as we cannot control the weather. Any refunds within our policies will be refunded to the original payment method.

    Travel Insurance for Unforeseen Circumstances

    We highly recommend a third-party travel insurance to protect your plans for unforeseen events that cause you to cancel or delay your travel. We cannot provide accommodations to travel plans that are changed or cancelled after the above mentioned seven (7) days.

  • Please carefully review the details of your booking confirmation, and contact us immediately if corrections need to be made. This includes (but is not limited to): Dates, Site Selection, Contact Information, Payment Details

  • Check in and check out times are strictly enforced due to other guests bookings. Please note both times:

    Check In:

    Campsites - 2:00 PM

    Cabins - 3:00 PM

    Check Out:

    Campsites - 12:00 PM

    Cabins: 11:00 AM

    Early Check-in and Late Check-outs may be available with approval and may require additional fee. Must be pre-approved by property management.

  • Please note that not all amenities are open year round. Please visit the Explore page of our website for seasonal information.

POLICIES

  • Card on file at time of booking will be held for damages.

    All rentals and sites should be left clean and undamaged. Guests will be subject to a minimum $100 fee if rentals are not left in suitable condition (to be assessed at checkout inspection).

    Ways to avoid charges for damages:

    • All debris, rubbish inside and outside of RV or Cabin is discarded and placed in garbage cans

    • All dishes in cabins are washed and put away prior to departure.

    • No cabin linens are lost or damaged.

    • No early check-ins or late check-outs were made (unless pre-approved by management).

    • The guest is not evicted by the Management (or representative of the Owner), including but not limited to local law enforcement.

    • There has been NO SMOKING OR VAPING in the Cabin or common buildings/areas. If we find any evidence of smoking inside a cabin, the Responsible Party will be charged $200 (two hundred dollars) minimum.

  • Smoking and vaping are not allowed in the cabins, pools, or other buildings.

    Smokers, please dispose of cigarette butts properly. We are an environmentally conscience park and tossing cigarette butts on the ground or in the fire pits is unacceptable.

    All cabins, the bath house/laundry and the office/store are SMOKE-FREE buildings. By booking your cabin you agree to pay a $100 cleaning fee should evidence of smoke/odor be found in any cabin.

  • Pets are welcome at In The Pines (with some limitations) and must be registered at the front office. (Dogs/Cats only)

    • Pets are not allowed in common buildings and spaces.

    • All our RV & Tent sites are Dog/Cat friendly, and we allow up to two (2) pets per reservation.

    • Our cabins are pet friendly. Limited to (2) pets. Pet are applied during booking.

    • Pets must be on a leash no longer than 6 feet when outside of an RV or cabin, unless they are inside of a dog park fence. (Sorry, dogs only in the dog park)

    • Please clean up after your pet. Thank you in advance for your consideration and help in keeping our camp a clean and enjoyable place for everyone. Pick up immediately after your pet and throw away in campsite trash cans. Please do not use the bath house, laundry, office or store trash cans. A $10.00 fine per incident may be imposed. Multiple incidents may result in the guest and pet being asked to leave without refund.

    • Dogs may not be left unattended outside and may not be tied to an RV or cabin. Do not leave a tethered dog unattended.

    • Guests must ensure all pets are quiet during quiet hours. Pets that are disturbing other campers with excessive barking or aggressive behavior any time of day, in the sole discretion of management, will be asked to leave without refund.

    • Pets are not allowed in any of the following areas: office, restrooms, showers, laundry, pool, and playground.

    • Pet’s vaccination records must be available upon request.

  • We are a short term only property.

    Minimum Stay: Two (2) Nights

    Maximum Stay: Two (2) Weeks

  • We are not responsible for the loss of any valuables, accidents, injuries or acts of nature.

  • While alcoholic beverages are permitted at your site or in your cabin, public intoxication is not permitted in the campground.

    Underage drinking is also not acceptable.

  • No guest under 21 is allowed on property without a parent.

    Cabins are limited to five (5) people per unit.

    RV Sites are limited to six (6) people (one tent per RV Site)

  • Campfires Allowed Only in Designated Areas.

    Please help us protect our trees and foliage. Feel free to gather dead wood already on the ground for your campfire but do not cut, remove, prune or injure live trees or bushes. Do not drag limbs larger than the fire pit into your campsite.

    (The North Carolina Forest Service states that ‘raw’ firewood should not be transported to avoid bringing in bugs that are not native to our area. Buy it in the area you plan to burn it. Only heat-treated firewood can be transported.)

    All campfires must be contained to the designated fire pits. Please do not burn trash, use the provided trash cans.

    Do not move the fire pits. All fires should be supervised. Do not leave fires unattended; be sure they are extinguished before leaving.

  • For the safety of our guests, children, and pets, please keep to the posted speed limit of five (5) mph.

  • Golf Carts are Permitted but not ATV’s. Must also adhere to five (5) mph speed limit.

  • Profanity, abusive language or physical violence are not permitted in our campground.

  • No fireworks, firearms or explosives are permitted in the campground.